Operations Center
The World Challenge Operations Center is equipped with:
- A dedicated bank of computers with a unique database used to log all incidents enabling up to the minute progress reports
- A bank of telephones including a dedicated emergency line, administration lines and emergency fax
- Plasma screen scrolling all active incident reports
- A file for each travelling team containing detailed country specific information such as an itinerary, in-country contact numbers, casualty and evacuation details, World Health Organisation and International SOS recommended hospitals and medical centers. World Challenge also holds photographs of each team member (including adults), photocopies of passports and flight tickets, emergency contact details for next of kin and school emergency contact details
- Detailed maps of each destination
- A current and extensive library of books for each destination
- Satellite communication contact details for every team
- Live news feeds from the BBC
- A bunk room for Operations Center night duty staff
- In-house Western Union money transfer terminal
How well does it work?
From the point of departure right up until the team return to the airport, all incidents, however minor, are logged by the Operations Center and are put into one of four categories:
Category 1 = An activation of an Emergency Position Indicating Radio Beacon (EPRIB)
Category 2 = Serious medical incidents
Category 3 = Medical but not serious incidents
Category 4 = Administration
